Office Policies

Prescription Refills

A few guidelines will help us serve you more efficiently:

• Medication refills need to be requested during office hours only. Requesting the refill through your pharmacy is the most efficient method, except for ADHD stimulant medications. The pharmacy will fax us a request or send an electronic request through our EMR. You may also request a refill on the patient portal for current medications that we have previously prescribed. See below for ADHD medication refill instructions.

*Note: All refill requests will be answered within 2-3 business days.

• All medication refills for ADHD medications require a phone call to the front desk. Please give the name, dosage, quantity and pharmacy desired. If you require a generic or name-brand version of the medication, please convey that information to the front desk.
• Currently, there is a shortage of ADHD medications. Please call your pharmacist to ensure that your medication is in stock prior to requesting a refill.
• Your physician will make every effort to refill your medication in a timely fashion, but realize that 3 business days is considered standard.

The front desk will check to ensure that your child’s follow-up visits are up to date. All patients prescribed medication for ADHD are required to have a minimum of 2 ADHD follow up visits per year.

Please note:
Antibiotics will not be refilled (unless spilled or lost), nor will they be called out over the phone. Due to the increasing incidence of antibiotic resistance, it is important that your child be examined to determine if an antibiotic is indicated and to ensure that the proper one is selected. This will decrease the likelihood that your child could develop antibiotic resistance. Remember, antibiotics are used to treat bacterial infections; viral infections do not respond to antibiotics.